Publications
Jon has published extensively about making law firms great businesses. As well as being the architect of the Bellwether Report he has contributed to numerous journals and text books.. Below is a sample list of just some of those things.
An investigation into how smaller law firms are using technology and client focus to compete with the traditional larger law firms.
An investigation into how smaller law firms are using technology and client focus to compete with the traditional larger law firms.
Are price driven consumerism and the demand for fixed pricing beginning to impact on law firms' ability to provide top quality legal services?
Are price driven consumerism and the demand for fixed pricing beginning to impact on law firms' ability to provide top quality legal services?
https://www.lexisnexis.co.uk/research-and-reports/bellwether-discussion-paper-2019.html
https://www.lexisnexis.co.uk/research-and-reports/bellwether-discussion-paper-2019.html
This report investigates how firms are adapting to the changing expectations of clients in the age of online legal services and social media.
This report investigates how firms are adapting to the changing expectations of clients in the age of online legal services and social media.
In a period of rapid change with SRA changes and Brexit this report looks at how law firms are preparing for a new world order.
In a period of rapid change with SRA changes and Brexit this report looks at how law firms are preparing for a new world order.
How independent law firms are responding to the need to change and taking on the challenges of technology and market deregulation.
How independent law firms are responding to the need to change and taking on the challenges of technology and market deregulation.
The balance of power in the client/lawyer relationship is shifting: how independent law firms are responding to a new breed of client.
The balance of power in the client/lawyer relationship is shifting: how independent law firms are responding to a new breed of client.
Comparing how lawyers and their clients view legal services and why there are such huge differences in perceptions of value and cost.
Comparing how lawyers and their clients view legal services and why there are such huge differences in perceptions of value and cost.
The first Bellwether report and the first independent, research driven report on the hopes & expectations of the UK Legal Profession
The first Bellwether report and the first independent, research driven report on the hopes & expectations of the UK Legal Profession
The second Bellwether report looking at the impact of competition and regulatory change on the independent legal industry.
The second Bellwether report looking at the impact of competition and regulatory change on the independent legal industry.
Chapter - "What customer-focused really means for law firms". Looking at what law firms can do to make their services standout from the competition.
Chapter - "What customer-focused really means for law firms". Looking at what law firms can do to make their services standout from the competition.
Chapter - "Why non-legal talent is essential in the new legal system". Investigating the role that commercial skills can play in growing a law firm.
Chapter - "Why non-legal talent is essential in the new legal system". Investigating the role that commercial skills can play in growing a law firm.